Privacy Policy

We collect the following categories of information:

• Company Registration Data: Company name, GST number, PAN number, address, phone, website, state, and city.
• Admin & Employee Account Data: Username, email, password (hashed), role, phone number, and profile information.
• Customer Data: Names, contact details, addresses, and interaction history entered by your company's users.
• Appointment & Activity Data: Appointment schedules, call logs, notes, status updates, and CRM activity records.
• Voice & Call Data: Audio recordings of calls made through the Platform (subject to user consent requirements).
• Usage Data: Log data, IP addresses, browser/device type, pages visited, and feature usage analytics.
• Payment Data: Subscription and billing information processed through secure payment gateways.

We use the information we collect to:

• Create and manage your CRM account and workspace.
• Provide, maintain, and improve the Platform and its features.
• Process payments and manage subscriptions.
• Send important service notifications, security alerts, and product updates.
• Provide customer support and respond to inquiries.
• Analyze usage patterns to improve user experience.
• Detect, prevent, and address fraud or security vulnerabilities.
• Comply with applicable legal obligations under Indian law.

We do not use your data for advertising or sell it to third-party marketers.

We do not sell, rent, or trade your personal data. We may share limited data with:

• Service Providers: Hosting, cloud infrastructure, payment processing, and email delivery providers bound by confidentiality agreements.
• Legal Authorities: When required by Indian law, court order, or government regulation.
• Business Transfers: In the event of a merger or acquisition, data may be transferred with prior notification to users.

• Call recordings are stored securely and accessible only to authorized users within your company's portal.
• Company administrators are solely responsible for obtaining legally required consent from all call participants before recording.
• AI-based transcription and analysis is performed to provide insights and is not shared outside your organization.
• Call recordings may be retained for the duration of your active subscription and deleted upon account termination after a 30-day grace period.

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit.
• Encrypted storage for sensitive fields such as passwords and business registration numbers.
• Role-based access control (RBAC) so users only access data relevant to their role.
• Regular security audits and vulnerability assessments.
• Server-level firewalls and intrusion detection systems.

• Active account data is retained for the lifetime of the subscription.
• After account termination, data is retained for 30 days before permanent deletion.
• Anonymized usage analytics may be retained indefinitely for product improvement.

Our Platform uses cookies for:

• Session Cookies: To keep you logged in during your active session.
• Preference Cookies: To remember your dashboard settings and preferences.
• Analytics Cookies: To understand how the Platform is used and identify improvements.

You may disable cookies via your browser settings. Disabling essential cookies may impact Platform functionality.

As a user, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain types of data processing where legally permitted.

To exercise any of these rights, contact us at privacy@innoversiontechnolab.com. We will respond within 30 days.

We may update this Privacy Policy periodically. Material changes will be notified via email or in-app notification. Your continued use after the effective date constitutes acceptance of the updated policy.

AIConversion CRM is intended solely for use by adults (18+) and business entities. We do not knowingly collect data from minors.

For privacy concerns: privacy@innoversiontechnolab.com  |  innoversiontechnolab.com